We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem on the Copper Doctor website with supporting photos. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.